FAQ-IHM-Front Office

QUESTION BANK FOR FRONT OFFICE

A. Twin: A room with two twin beds. May be occupied by one or more people.

A.     Double: A room assigned to two people. May have one or more beds.

  Ans.     Triple: A room assigned to three people. May have two or more beds.

 Ans. Quad: A room assigned to four people. May have two or more beds.

  Ans. Queen: A room with a queen-size bed. May be occupied by one or more people.

Q6.   Define king Room.

  King: A room with a king-size bed. May be occupied by one or more people.

Q7.    Define Twin room.

 Twin: A room with two twin beds. May be occupied by one or more people.

Q8.     Define Double-Double

Ans. Double-double: A room with two double (or perhaps queen) beds. May be occupied by one or more persons.

Q9.    Define Studio room.

 Ans.Studio: A room with a studio bed-a couch, which can be converted into a bed. May also have an additional bed.

Q10. Define junior suiteor mini-suite.

Ans. Mini-suite or junior suite: A single room with a bed and a sitting area. Sometimes the sleeping area is in a bedroom separate from the parlour or living room.

Q11.  Define suite.

Ans.Suite: A parlour or living room connected to one or more beds.

Q12.  Define Connecting roon.

Ans.Connecting rooms: Rooms with individual entrance doors from the outside and a connecting door between. Guests can move between rooms without going through the hallway.

Q13. Define Adjoining room.

Ans. Adjoining rooms: Rooms with a common wall but no connecting door.

Q14.  Adjacent rooms: Rooms close to each other, perhaps across the hall.

Q15. Define Single Room.

A.   Single: A room assigned to one person. May have one or more beds.

Ans.  A guest is currently registered to the room.

Ans. The room is occupied, but the guest is assessed no charge for its use.

Q18.      Define Stay Over.

Ans.  The guest is not expected to check out today and will remain at least one more night.

Q19.      Define On-change.

Ans.  The guest has departed, but the room has not yet been cleaned and readied for re-sale.

Q20.      Define Do Not Disturb.

Ans. The guest has requested not to be disturbed.

Q21.      Define Sleep-out.

Ans.  A guest is registered to the room, but the bed has not been used.

Q22.      Define Skipper.

Ans. The guest has left the hotel without making arrangements to settle his or her account.

Q23.      Define Sleeper.

Ans. The guest has settled his or her account and left the hotel, but the front office staff has failed to properly update the room’s status.

Q24.      Define Vacant and ready.

Ans.  The room has been cleaned and inspected and is ready for an arriving guest.

Q25.   Define Out-of-order

Ans.  The room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons including the need for maintenance, refurbishing, and extensive cleaning.

Q26.   Define Double Lock.

Ans.  The guest room door is locked from inside and outside two times so that no one can enter.

Q27.   Define Lockout.

Ans.  The room has been locked so that the guest cannot re-enter until a hotel official clears him or her.

Q28.   define DNCO (Did Not Check Out).

Ans. The guest made arrangements to settle his or her account (and thus is not a skipper), but has left without informing the front office.

Q29.  Define  Due out.

Ans. The room is expected to become vacant after the following day’s checkout time.

Q30.   define Do Not Paid.

Ans. The guest is going to check out from  the hotel today.

Q31   Define Checkout.

Ans.  The guest has settled his or her account, returned the room keys, and left the hotel.

Q32.   Define Late Check-out.

Ans.  The guest has requested and is being allowed to check out later than the hotel’s standard check-out time.

Q33. What is A.P.

Ans. American Plan

Q34. What is MAP.

Ans. Modified American Plan

Q35. What is B.P.

Ans. Bermuda Plan.

Q17. What is C.P.

Ans Continental Plan.

Q18. What is E. P.

Ans. European Plan.